DATE: Day following Interview
TO: Employee, Classification
FROM: Name, Supervisor
SUBJECT: Counseling on Discourtesy
As a result of my meeting with a client yesterday, I became aware that you had raised your voice and stated that you had lost your patience with her.
When I spoke to you about this, you indicated that you had indeed become frustrated with the client and may have been harsher than you intended. You also stated that the client had been here twice before and continued to fail to bring the documentation you requested of her.
Although clients can be difficult at times, it is your responsibility to maintain control over yourself and the situation. You represent the County to that client, and the client is entitled to courtesy, respect, and the entitlement provided by law.
I recognize that you are aware of your part in this, and have stated your commitment to change your conduct.
Finally, I want to remind you that the free and confidential services of the employee assistance program, administered by Concern: EAP at 1-800-344-4222, are available to assist you with any difficulties you may be having.
cc: Supervisory File