Alleged Discourtesy to Client – Sample Interview Questions

A client contacted me to complain about what she considers to have been inappropriate comments directed from you to her. This has to do with the client who (give a brief description).

  1. Please walk me through what you recall took place with this client on Tuesday.
  2. When she said she didn’t know who the baby’s father was, did you say: “What do you mean you don’t know? How could you not know?”
    • (If EE denies it): Could you have said anything like that? Why do you think she would report that you said this to her?
  3. Did the client ever ask if she could see someone rather than yourself?
  4. What did you tell her?
    • (If EE doesn’t say it): Did you tell her “I’m in charge here?”
    • (If EE denies it): Why do you think she’d say you told her this?
    • (If EE admits to it): What did you mean by that statement?
  5. In light of our discussion, how do you think you could have handled that situation differently?
  6. Is there anything else you want me to know?
  7. What would be your recommendation as to how to remedy the situation?